How can we help?

Can't sign in?

Use “Forgot password” on the app's account screen. Enter the code from the latest email in the app only. Check your Spam folder as well. Support does not need your password.

Local records and online backup

Your regular ledger is stored on your device. Online backup is a manual action, not automatic synchronization. Before uninstalling the app, export a JSON backup or verify that an online backup was uploaded successfully. Restoring a backup and resetting local records are different actions.

Delete your account or online data

You can initiate account deletion in the app, or request deletion by email if you no longer have access to the app. See our account deletion page for the steps, what is deleted and the recovery-copy retention period.

Server recovery copies are retained for 30 days and expired copies are removed by hourly cleanup. This does not impose a 30-day expiry on your regular active online backups. See our Privacy Policy.

Report a problem

Tell us your device model, operating system version, app version and the steps that led to the issue. If you send a screenshot, hide personal information such as names, email addresses and financial amounts. Do not send your full financial backup unless a separate, appropriate support process has been agreed.